Shipping policy

We are open are Monday through Saturday until 5pm central time. Orders placed on Friday through Sunday will be processed the following Monday. Orders are processed and shipped within 3-7 business days.

Order Shipment Status

Tracking information that shows "Pre-Shipment Info Sent to USPS" means:

- The package could still be in the seller's possession.

- The package could have been dropped off and is still being held/sorted by USPS.

- The package could have been sorted by USPS and sent off without being scanned.

Important Shipping Information

Once we ship your order and it has been scanned and confirmed to be in possession of the USPS, we are no longer liable for the package. We cannot issue refunds or be held liable for missing packages. We encourage you to contact the USPS first to determine where your carrier may have left your packages.

We are not responsible for packages not scanned by the post office, order shipping address mistakes, missed deliveries, and other common shipping issues. We encourage you to contact your local USPS if you are experiencing delivery issues. You will be filing a claim with the post office for issues with shipments.

We are not responsible for delivery delays due to inclement weather, address errors, or other unforeseen shipping courier related delays.

By checking out, you agree to, and fully understand the terms of our order processing and shipping policy.

If you have any questions or concerns, you may reach out to us by email at info@bodytherapycompany.com  with your name, order number, order date, and concern.